The Pitfalls of Process
My day-to-day work is all about processes. Processes are a good thing. They mean repeatability, predictability, they can be honed until good outcomes are guaranteed. I work with computers, and software that enables business to run efficiently. If you can’t define a really good tight process, that software can’t help you, usually. Computers are great at process because they don’t make mistakes. If there is a problem, it’s because of the process, not the computer....